.4/15/2008 ' 7:48 PM Y
weirdos everywhere..
as usual working at clinic from 8 to 5..but uncle toh today was very very slow..partly is because many old peh peh and ah ma come for blood test..1st session 8 to 1pm has 46 patients..uncle toh used 8.30am to 2pm to see all the patients..
lunch time was gone..aunti was thinking of opening the door at 2.15pm...but the door wasn't locked properly..so the 1st one came in at 2pm sharp..and aunti and me was in the middle of closing the account for session 1..aunti told the man we just close only..haaa..but the man ans back aunti saying outside put open at the 2pm leh...so the man just stay put lo..no choice..have to open the door again....
the werido i'm talking abt is a man..he kept on calling the clinic number today..is about pre-employment check up..the 1st time he called..i answered the phone..he asked abt the nearest branch to raffles place..i check with aunti..then is at shenton way..i told the guy whatever aunti said..then the guy asked for the nearest branch to outram park..then i told him clementi bukit timah..he asked for the address for all these places and the sizes of the clinic?!..but i told him i'm not sure but i have the phone number..at that pt of time..i'm getting quite impatient because patients keep coming in..and many people were crowding at the counter..so i told the guy: can you call them to find out the addresses and the services they provide..i have no idea where they are located and the size of their clinics..
after a while..he called again..asked the same qns..plus one extra qns: do we have x-ray services..aunti told him none of our branches have x-ray services but we can refer him to x-ray clinic..but he didn't seem to understand..cos aunti keep repeating the same thing..*faint..
after another while..omg..is him again..i answered again..i knew what he's gonna asked..but this time he asked me to pass the phone to aunti..aunti got angry..but she told him in a very polite manner but very firm tone: excuse me sir..may i know where are you calling from? how do i address you? do you know that now my clinic is very very busy..i can't stand here to keep answering your phone calls..i have given you all the phone numbers..can you just call them to make an enquiry..
i told aunti the guy a bit sot sot..why he has our clinic number? why he keep asking the same old qns when aunti really have no ans to them..suddenly something cross my mind..i told aunti maybe he is some "mystery shopper" sent from HQ..trying to test our customer service skills and knowledge..haaa..but if it really is some prank calls set up by HQ..i really think they have nothing better to do
the story hasn't end yet..the guy called again in the afternoon and when we were abt to go home..the guy was pretty pissed off by me cos whatever he asked..i keep telling him the same:
me: i m really not sure..i don know..can you call them to ask them?
he:ok..i know you don know?!..how come you all don know anything about these clinic?
me:we really don know..i give their numbers..you check with them..
he:whatever it is..i need to call them..cos u all don know
the last call from that guy before i go home was ans by aunti..aunti really bu gei mian zi liao..
aunti: excuse me sir..you have been calling since morning when we start work until now..what are trying to do? we have told you everything we know..given you all the hotlines..you just have to ask them
i told aunti maybe he will call at night and disturb aunti zu and joey..
lets see if he will call tmr morning..
